Viagogo South Africa
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Viagogo South Africa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo South Africa has 1.2 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ripped off, Online, Lied about seating.
Cons: Being ripped off, All off it, No contact number.Recent recommendations regarding this business are as follows: "i was unaware of the prices of the tickets for last night of the proms so when R650.00 as the only option on Viagogo which came up as i pressed "book now",I happily accepted it thinking that i was getting really good seats and not realising i was actually purchasing the tickets on a ticket marketplace site through 3rd party. None of this information was transparent on the site. When i questioned why it was not disclosed that it was a marketplace site i was told it was at the top of the page. They are not transparent. I ended up paying R800.00 more than I should have for my two tickets as i was never advised i was paying in euros and because i hadnt done my research as to ticket prices, i did not know that the highest ticket price for the show was only R350.00.", "To be very careful when doing online purchases especially with companies that are not South African or unknown to them.", "Do not support this company not worth the stress .", "Responsive but getting a refund is complicated and to date nothing received per mail confirmation from Viagoga.", "Do not buy it's a scamm".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo South Africa has 1.2 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ripped off, Online, Lied about seating.
Cons: Being ripped off, All off it, No contact number.Recent recommendations regarding this business are as follows: "i was unaware of the prices of the tickets for last night of the proms so when R650.00 as the only option on Viagogo which came up as i pressed "book now",I happily accepted it thinking that i was getting really good seats and not realising i was actually purchasing the tickets on a ticket marketplace site through 3rd party. None of this information was transparent on the site. When i questioned why it was not disclosed that it was a marketplace site i was told it was at the top of the page. They are not transparent. I ended up paying R800.00 more than I should have for my two tickets as i was never advised i was paying in euros and because i hadnt done my research as to ticket prices, i did not know that the highest ticket price for the show was only R350.00.", "To be very careful when doing online purchases especially with companies that are not South African or unknown to them.", "Do not support this company not worth the stress .", "Responsive but getting a refund is complicated and to date nothing received per mail confirmation from Viagoga.", "Do not buy it's a scamm".
Most users ask Viagogo South Africa for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Viagogo South Africa Reviews
"After reading the reviews I went into panic mode thinking I had been scammed. Being South African I was really skeptical but turned out all was fine and the tickets were 100% legit. Just expensive."
We bought tickets off the site not doing the research to see that they are re-sellers and not the primary ticket issuers. After paying I saw the reviews and...
"Feeling robbed"
I bought a Bebe Winans ticket online through viagogo and was charged 3 times the price it was on other online outlets. I tried contacting viagogo...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Fraudulent/scammed out of my money
I bought two tickets for me and a friend
50872**** and 51957**** and after paying around 16000.00 ZAR I heard that your tickets will not be accepted at the tattoo-Andrea one of your agents also confirmed this 2x-so you have a choice-either pay my money back or I will open tomorrow morning a fraud case against your company. I have a very good lawyer and he already advised me what to do-and I will post your dishonesty on your webpage
Regards,
EvWijk
From: The Royal Edinburgh Military Tattoo [Tickets] [mailto:Tickets@***.co.uk]
Sent: Sunday, July 23, 2023 8:25 PM
To: didier@***.co.za
Subject: RE: re ticket for 22/8/2023
Dear Evalina
Thank you for your email.
Please be advised that Viagogo is not an official seller of Tattoo tickets.
We do not provide a ticket allocation to their company. Tickets sold on secondary ticketing websites are sold against our Terms and Conditions which state:
Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void.
Any person seeking to use such a void Ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.
With kind regards.
Rachel Weir.
User's recommendation: please ask for refund and report them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Incorrect ticket value issued
User's recommendation: i was unaware of the prices of the tickets for last night of the proms so when R650.00 as the only option on Viagogo which came up as i pressed "book now",I happily accepted it thinking that i was getting really good seats and not realising i was actually purchasing the tickets on a ticket marketplace site through 3rd party. None of this information was transparent on the site. When i questioned why it was not disclosed that it was a marketplace site i was told it was at the top of the page. They are not transparent. I ended up paying R800.00 more than I should have for my two tickets as i was never advised i was paying in euros and because i hadnt done my research as to ticket prices, i did not know that the highest ticket price for the show was only R350.00.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Feeling robbed
- Made double the profit from one ticket sale
- Nil known
Preferred solution: Price reduction
User's recommendation: To be very careful when doing online purchases especially with companies that are not South African or unknown to them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cape Town, Western Cape
I think this company is a scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pretoria, Gauteng
Bought VIP tickets on viagoo and we got to the event, they were grand stand tickets
Paid for Chris Walker Regina Belle tickets, R1580 each, with handling fees, paid close to R4k. To my horrific surprise we get to the venue, tickets bought by viagogo for the event R680 each. They say they will not refund over R2k
User's recommendation: Don't buy tickets through viagoo! Skelms! Daylight robbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Resolved: THIS company is FRAUDELENT
Company fixed the issue and I have been provided with apology.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ticket sale
I received confirmation that my tickets were sold in goof time but to get a refund/settlement has been impossible to achieve to date.
- Visible
- Instructions for refund after confirmed sale not understandable
- Refund difficult to access
- Price inflated and tickets never delivered
Preferred solution: Full refund
User's recommendation: Responsive but getting a refund is complicated and to date nothing received per mail confirmation from Viagoga.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Attleborough Town, Massachusetts
TICKET DELIVERY - LIES AND DECEIT
- Non
- Lies and deceit - lack of delivery of tickets on time
Preferred solution: Apology
User's recommendation: Do not support this company not worth the stress .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cape Town, Western Cape
Over Charged for Tickets
User's recommendation: Not to buy tickets from this site
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Johannesburg, Gauteng
I'm being scammed
User's recommendation: Do not buy it's a scamm
Johannesburg, Gauteng
This is a scam pls don't buy from via gogo. Bought tickets for R3341. 71 ref 52684**** never delivered
Cape Town, Western Cape
I want to cancel my tickets
User's recommendation: DON'T BUY FROM VIAGOGO SCAMMM
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kopanong, Free State
Not very happy with service
- It can be very helpfull
- But there is no direct contact nr or email so no use to use
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure your details and everything is confirm and rather buy tickets from known S A places then unknown sites
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No confirmation of my order received
- User friendly
- Extremely expensive
Preferred solution: Confirmation of my order
Did you manage to get in with your tickets
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Augusta, Sicily
No help for wrong tickets !
- Online
- Cannot get hold of you
Preferred solution: Problem sorted out Get correct ticket amount for the amount I paid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Full refund of tickets
I still haven’t been contacted by Viagogo South Africa and I’m not sure if the tickets are real and will ever arrive in my inbox
- Tickets arent legitimate
- Cant be trusted
- Rip off on ticket prices
Preferred solution: Full refund
User's recommendation: Don’t deal with them
is the ticket fake? omg I bought from them an im thinking of disputing it with the bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Incorrect ticket price
- No comment
- No comment
Preferred solution: To get the ticket price I paid for, I paid 641 rands tickets and got 450 tickets
About
, , , ,
Viagogo AG is a privately held company which specializes in selling tickets for different live events. It was founded by Eric Baker in 2006. The headquarters is based in Geneva, Switzerland. The company offers Viagogo online ticket marketplace for both buyers and sellers. The platforms allow customers to buy and sell tickets to sports, music, theatre and comedy events. Viagogo ships the tickets worldwide. It is also possible to purchase e-tickets. The company charges buyers and sellers a service fee. It does not accept changes, returns, and cancellations after purchase has been made. All sales are considered final. Available payment options are Visa, MasterCard, American Express, Discover, and bank transfer. Customers can also use PayPal service.
Viagogo South Africa is ranked 106 out of 285 in Tickets category
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I made a case and have a case number Evalina