Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Viagogo should not be allowed to trade ! I have never bought online tickets before for Kirstenbosh, and when I googled for tickets they were the 1st company to appear and I thought it was the only place to buy tickets.

I bought the online tickets for Kirstenbosh Summer festival in Cape Town 2 tickets for Dan Patlansky - 12 Feb, When I got the email back confirming the booking it said it was tickets for under 21, Tickets cost me R860 in total, I immediately tried to get hold of them to say there has been a mistake, but there is no way to get hold of these people . You can send an email but it is automated so they do not give you a direct answer. How can you not have a phone number - Why can no-one get hold of them? I can not get into an event because they sold me the wrong tickets that actually only cost R90 each and I paid R430 each !!

I want to have my money back and tickets exchanged for Adult tickets for event 12 Feb at Kirstenbosch - and pay R125 per ticket actual cost. My phone number is +27813639798 (AJ Hutton) I saved all year last year to get these tickets and these people can not be reached?

Product or Service Mentioned: Viagogo Kirstenbosch Summer Sunset Concert Ticket.

Reason of review: Pricing issue.

Monetary Loss: $55.

Preferred solution: Full refund.

I didn't like: No customer service you cannot be reached, You loaded the ticket price with over 300, I wanted to go to a concert for the first time ever, I cannot get into the venue, Want my money back paid way too much.

Company wrote 0 private or public responses to the review from Feb 09, 2017.
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